Feb 6, 08:36 EST
Resolved - The issue has been resolved.
Feb 6, 08:11 EST
Update - Our technicians are currently working on resolving this issue.
Feb 6, 07:38 EST
Identified - Currently, some customers are not able to log in to the Control Panel
Feb 6, 08:32 EST
Resolved - The systems are stable and all services are functioning normally again.
Feb 6, 08:09 EST
Monitoring - We are monitoring the situation to ensure that the issue does not reoccur.
Feb 6, 07:46 EST
Identified - Due to a technical issue with our Support Tools, our Customer Service Team are not able to answer all questions related to your account.
Feb 4, 14:00 EST
Completed - The scheduled maintenance has been completed.
Jan 7, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 26, 03:36 EST
Scheduled - Please be aware that we will be performing maintenance on our Website Builder systems.
During short periods of time you might not have access to your Website Builder editor. We advise you to try again the next day or after two hours in urgent cases.
Jan 27, 06:38 EST
Resolved - The issue has been resolved.
Jan 27, 05:14 EST
Identified - Due to a technical disruption, some customers are experiencing issues when trying to install WordPress in the Control Panel
Jan 26, 21:00 EST
Completed - The scheduled maintenance has been completed.
Jan 26, 16:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 09:10 EST
Scheduled - Please be aware that we will be performing maintenance on our database systems.
The following services and functions may be unavailable:
- Purchased products maybe delayed during setup
- Updating customer data in the Control Panel and communication email for some Control Panel actions may not be sent out
- Some customers may be unable to view their invoice in the Control Panel
Additionally, our Customer Service Team may not be able to answer all questions related to your account.
All systems will be available to you as usual when the maintenance is completed, however temporary downtime is possible.
We apologize for any inconvenience this may cause.
SourceHut continues to face disruptions due to aggressive LLM crawlers. We are continuously working to deploy mitigations, instead of doing any of the other numerous things we have to do, like develop new features, upgrade our infrastructure, or respond to support emails in a timely manner.
We have deployed a number of mitigations which are keeping the problem contained for now. However, some of our mitigations may impact end-users.
If you are unable to use the SourceHut web UI:
Jan 12, 06:00 EST
Completed - The scheduled maintenance has been completed.
Jan 12, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 07:38 EST
Scheduled - In order to assure that you can always safely use our services, we regularly perform system maintenance work.
During this time, you will not be able to access your billing information through your Control Panel. Furthermore, our Customer Service might also not be able to answer all questions related to your account. We apologize for any inconvenience this may cause you.
Of course, we will try to keep downtime to a minimum and once the upgrade is complete, all services will be restored.
Thank you for your understanding.
Jan 10, 07:19 EST
Resolved - The issue has been resolved.
Jan 10, 06:55 EST
Update - We are still working on resolving this issue. More information will follow soon.
Jan 10, 05:59 EST
Update - Our technicians are currently working on resolving this issue. Thank you for your patience and understanding.
Jan 10, 05:15 EST
Identified - Due to a technical issue, functionalities for sending emails (e.g. contact form) of our MyWebsite product may be unavailable. We apologize for any inconvenience caused.
Jan 10, 06:35 EST
Resolved - The issue has been resolved. Thank you for your patience and understanding.
Jan 10, 00:07 EST
Identified - Due to a technical issue, it is not possible to download invoices in the Control Panel. Our technicians are currently working on resolving this issue.
Jan 9, 17:28 EST
Resolved - The issue has been resolved. Our apologies for the inconvenience caused.
Jan 9, 17:15 EST
Identified - Access to E-Mail & Office in the Control Panel may be temporarily restricted.